Train Operation Support Engineer
Pubblicato il 24-09-2026 - Alstom in Milano
We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 84 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Job Title
Train Operation Support Engineer
Purpose of the Job
- Provide real-time technical support to train drivers and operations teams in case of faults during service
- Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies
- Coordinate with traffic control and fleet management to manage train availability and service recovery
- Provide clear and accurate instructions or guidance based on established protocols and procedures
- Troubleshoot and diagnose issues related to railway equipment providing timely solutions and support to the off-site technical interventions
- Prepare detailed reports and documentation of off-site maintenance activities, including findings and recommendations
- Analyze incidents and support post-event investigations to determine technical causes
- Collaborate with maintenance teams and contractors to support repairs and maintenance work
- Participate in root cause analysis and contribute to continuous imp rovement initiatives
- Conduct field inspections special checks and assessments of rolling stock
- Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems. As appropriate he will utilize continuous improvement tools to identify root cause and work to implement a solution helping the Reliability Growth team.
Responsibilities
- Participates in critical task-force dedicated to troubleshooting when needed
- Defines standard rules to analyse train diagnos