Guest Service Agent
Pubblicato il 24-09-2026 - Mandarin Oriental The Hotel Group in Lago di Como
Duties and Responsibilities
Main responsibilities
- Greet and promptly escort guests to their rooms or to their destination within the resort
- Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
- Address special guest preferences recorded in guest history profiles
- Anticipate guests needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards
- Dealing with enquiries both over the phone, face to face and via email
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
- Provides pre-arrival support for guests arriving
- Handle cash drawer properly as outlined in the MOHG Controller's manual
- Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
- Maintain high team focus by showing co-operation and support to all the resort colleagues
- Stay current with developments and procedures in the resort by attending daily Front Office briefings and reviewing the Front Office communications board regularly
- Perform any other reasonable duties as required by the Front Office Manager
Requirements
Mandatory
- 3 years in luxury hospitality industry
- Proficiency in English, Italian and an additional language
- Good computer skills
- Ability in multitasking and time-management
- Excellent guest service attitude
- Charming and outgoing personality with excellent manners and communication skills
- Teamwork skills and attitude
- Able to stand for extended periods of time
- Flexible schedules and working hours; willingness to work weekends and holidays required.
Desiderable
- Excellent knowledge of restaurants, bars, theatres, events and attractions in Lake Como area
- Excellent knowledge of transportation options and airports.