Night Manager
Pubblicato il 25-09-2026 - Ennismore in Firenze
Overview
The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy.
The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.
About us
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerge themselves in the neighbourhood with vibrant, welcoming public spaces.
What you’ll do
- Represent management during the night and be responsible for the smooth running of the hotel.
- Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
- Deal with the in-house guests’ accounting and ensure the accuracy of guest billing.
- Operationally manage the hotel during the night to ensure guests are well cared for.
- Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
- Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum.
- Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Set stretching but realistic objectives for the team to ens