Boutique Director
Pubblicato il 25-09-2026 - Azienda Anonima in Milano
For a prestigious international luxury brand, we are looking for an experienced and dynamic Boutique Director to lead one of its key boutiques in the heart of Milan’s Quadrilatero della Moda.
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The role will have full responsibility for the boutique’s commercial performance, team leadership, client experience and operational excellence, acting as a strong Brand Ambassador and ensuring the highest standards of luxury retail.
KEY RESPONSIBILITIES
- Lead, motivate and develop the boutique team, fostering a high-performance and client-centric culture.
- Drive sales performance and ensure the achievement of commercial targets and KPIs.
- Develop and implement a strong clienteling strategy, with a particular focus on VICs, HNWIs and international clientele.
- Build and maintain long-term relationships with key clients, supporting the team in growing and retaining their client portfolios.
- Ensure an exceptional and consistent client experience in line with the brand’s positioning and service standards.
- Monitor and analyse key retail KPIs and identify opportunities for business growth.
- Coach the team on sales techniques, product knowledge, clienteling and luxury service.
- Ensure the highest standards of boutique presentation, visual merchandising and operational excellence.
- Collaborate closely with Retail, HR, Merchandising, Marketing and HQ functions.
- Represent the brand during VIP events, client appointments and key local initiatives.
REQUIREMENTS
- 7+ years of experience in luxury retail, with significant experience in a Boutique/Store Manager or Director role.
- Proven track record managing a high-end boutique, flagship or strategically relevant store.
- Strong commercial acumen and solid understanding of luxury retail KPIs.
- Established experience with international and high-net-worth clientele and sophisticated clienteling practices.
- Excellent leadership, coaching and people-development skills.
- Strong communication and interpersonal abilities, with a polished and credible presence.
- Fluent Italian and English; additional languages are a plus.
- Passion for luxury, fashion and delivering an exceptional client experience.
- Strong organizational skills and the ability to operate effectively in a fast-paced, demanding environment.
IDEAL PROFILE
A charismatic, mature and commercially driven luxury retail leader, combining strong business acumen with a genuine passion for people, product and client experience. xlwpduy
The ideal candidate will be comfortable representing a prestigious international brand and managing a sophisticated clientele in one of Milan’s most important luxury retail locations.
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