25 set - Roma
Excis Compliance
KEY RESPONSIBILITIES
Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
Provide Level 1 and Level 2 support for network incidents, outages, and service requests.
Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
Monitor network health using monitoring tools and proactively identify and resolve potential issues.
Perform bandwidth utilization, traffic analysis, and circuit health assessments.
Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.
Support customer router deployments, refreshes, and replacement activities.
Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
Provide technical support and regular updates to customers regarding incidents and service requests.
Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
Maintain accurate documentation of network configurations, circuits, routing, and service records.
Participate in a 24/7 on-call support rotation.
REQUIRED EXPERIENCE
Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.
Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
Strong expertise in Cisco routing and switching technologies.
Experience managing customer network devices and CPE routers.
Experience supporting secure internet connectivity and firewall environments.
Hands-on experience with network monitoring, traffic analysis, and performance optimization.
Proven ability to troubleshoot complex network issues and perform root cause analysis.
Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
Experience working with telecom providers, managed service providers, and enterprise customers.
Familiarity with high-availability, business-critical network environments.
Willingness to participate in a 24/7 on-call support rotation.
PREFERRED QUALIFICATIONS
Experience supporting large-scale MPLS environments.
Experience with router refresh, migration, or infrastructure upgrade projects.
Knowledge of ITIL processes and service management best practices.
Experience within the travel, aviation, or transportation industry is an advantage.
Basic understanding of telecom vendor and contract management.
LANGUAGE REQUIREMENT
Fluent Italian (Mandatory)
Professional working proficiency in English
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