Guest Services Manager
Pubblicato il 25-09-2026 - Aman in San Cassiano
Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
Job summary:
Under the direct supervision of the Director of Rooms, the Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office.
Key duties and responsibilities:
• To be familiar with Service Ritual Sevā and the Aman Brand Promises, lead by example and deliver a seamless experience, accordingly, train the team on how the Spirit of Aman is brought to life in daily operations, ensuring consistency of the guest experience.
• Oversee and manage Guest Service Team (Guest Services Executives, Guest Service Administrators) to ensure operations are run smoothly and efficiently.
• Lead,
coach, and motivate the Guest Services team to deliver exceptional guest experiences.
• Oversee all pre- arrival communication, planning, guest preferences, itineraries, special occasion and VIO arrangements.
• Resolve guest concerns promptly and professionally, ensuring complete guest satisfaction.
• Monitor guest feedback and implement continuous improvements.
• Work along with Front office manager to ensure efficiency and profitability of the division:
- Assist in reviewing and improving existing procedures and practices.
- Assist in Supervising Front Desk operation and workflow to maximize guest’s satisfaction.
- Ensure employees are aware and well trained in all available automation.
- Be a competent user of available equipment, tools and platforms used within the department (Teams, Hotsos, Okkami, Sevenrooms, Opera Cloud, Alice)
• Attend Daily Rooms briefings and Daily Operation br