Key Account Manager (Retail)
Pubblicato il 25-09-2026 - Scalapay in Milano
Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 6.5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.
Being only 3 years old didn’t stop us from becoming a unicorn. We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
This is where your magic happens. If you love it, Scalapay it.
THE MISSION:
We’re looking for a driven Key Account Manager (KAM) to build lasting relationships with our retail partners in Italy. You’ll manage a portfolio of merchants, identify new growth opportunities, and use data-driven insights to maximize their success.
What You’ll Do:
- Strengthen partnerships through sales calls, business reviews, and ongoing support;
- Advise merchants on optimizing revenue and marketing using Scalapay's premium products (e.g., Affiliation, Media Packages);
- Collaborate with the Sales Team to support the growth of our brands. Yes, this means some hunting with them;
- Boost Scalapay adoption by growing merchant collaborations and co-marketing campaigns;
- Analyze data to uncover opportunities and create tailored sales presentations;
- Develop case studies and share best practices to scale account management efforts;
- Experiment with new strategies to drive revenue growth and provide weekly forecasts;
- Advocate for your merchants internally to enhance products and services;
- Attend market visits, fairs, and events to meet partners face-to-face and stay ahead of industry trends.
Who you are:
- Proven sales and negotiation expertise with a knack for growing partnerships;
- Strong business acumen and ability to upsell/cross-sell;
- Experience following structured sales processes with KPIs and measurable results;
- Data-driven, proactive, and organized approach;
- 5+ years in account management or business consulting, ideally in e-commerce;
- Fluent in Italian and English; willing to travel up to 30%.
EXPECTED OUTCOMES:
- Meet or exceed the target every quarter;
- Become a fundamental part of the Italian team and help the company grow;
- Strengthen Scalapay's position in the Country;
- Make Scalapay number 1 priority for the top 30 merchants in Italy;
- Foster a positive and inclusive team culture within the local team, encouraging collaboration, innovation, and a strong sense of ownership.
WHY YOU SHOULD JOIN SCALAPAY:
- Attractive packages based on skills and experience - the salary band we have for this position is an Overall Total Earning between 65’000€ and 75’000;
- International environment with significant challenges to be met every day;
- Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences;
- Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
HIRING PROCESS:
- Initial Chat: A brief conversation with our Talent Acquisition team;
- Hiring Manager Interview: A deep dive into your experience and motivation for the role;
- Case Study: A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office;
- Final Chat with Simone (CEO): An opportunity to discuss Scalapay’s values and assess cultural alignment.
Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
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