Software Technical Support

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81ml8u

As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.

Possiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.
Few examples of responsibilities:

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- Perform software testing and validation on additive manufacturing software, ensuring correct functionality and performance.

- Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.

- Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.

- Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.





- Collaborate with R&D; and software teams to report bugs, suggest improvements, and collect feedback from real production use.

Ideal Background:

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- Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field

- 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus

- Basic knowledge of programming languages such as C++, C#, or Java

- Experience with industrial xysqume robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots

- Valid driving license and own vehicle required

- Fluency in English is mandatory; Italian is a plus

What we offer:

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- Flexible working hours and smartworking

- Opportunity for career advancement

- Friendly, international and innovative work environment

- Continuous learning and development opportunities

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81ml8u