Sw Technical Support
Pubblicato il 25-09-2026 - MATICA FINTEC in Galliate
Matica Fintec is a global leader in secure ID issuance and financial card personalization solutions. Through innovative hardware, software, and services, we provide high-quality, scalable solutions to banks, government agencies, and businesses worldwide. **Responsibilities** **Technical Support & Field Service**
- Provide 1st and 2nd level technical support (remote and on-site)
- Act as the main point of contact for hardware and software-related issues
- Perform installation, configuration, and maintenance of systems at customer sites
- Execute Field Service activities including system repair and hardware replacement **System Installation & Commissioning**
- Manage system commissioning, start-up, and deployment activities
- Perform FAT (Factory Acceptance Test) and SAT (Site Acceptance Test)
- Support system integration with third-party components (databases, peripherals) **Troubleshooting & Maintenance**
- Diagnose and resolve complex technical issues (software and hardware)
- Perform hardware testing and repair of defective components
- Conduct log analysis, debugging, and root cause investigation
- Provide remote troubleshooting support for installation and system issues **Customer Interaction & Training**
- Interface directly with customers for technical requirements and issue resolution
- Manage support requests through ticketing systems
- Deliver technical training to customers and business partners
- Support customers during go-live and post-installation phases **Documentation & Continuous Improvement**
- Prepare and maintain technical documentation, reports,
and procedures
- Contribute to the improvement of work instructions and processes
- Collaborate with R&D;, QA, and Product teams for issue resolution and product enhancement
- Monitor system performance and propose corrective/improvement actions **Requirements**: - Degree or Diploma in Computer Science, Engineering, Mechatronics, or related fields
- 5+ years of experience in technical support or field service roles
- Experience in hardware maintenance and repair of complex systems
- Good knowledge of Windows operating systems and server environments
- Basic networking knowledge (TCP/IP, LAN)
- Familiarity with relational databases (SQL Server, MySQL, Oracle)
- Experience with Microsoft Office tools (Outlook, Word, Excel)
- Strong troubleshooting and problem-solving skills
- Good command of English (minimum B2 level)
- Availability to travel frequently (Italy and abroad) **Preferred Qualifications**
- Experience in card issuance or fintech solutions
- Knowledge of scripting/programming languages (PowerShell, Python,.NET)
- Familiarity with virtualized environments and distributed architectures
- Experience with ticketing systems and ITIL processes **Soft Skills**
- Strong customer-oriented mindset
- Excellent communication skills
- Analytical thinking and structured problem-solving approach
- Ability to work independently and in team environments
- Proactive, curious, and flexible attitude
- Ability to work under pressure in dynamic environments Sede di lavoro: Di persona