25 set - Torino
Carlo Gavazzi Automation
Product Sales Support Specialist - Controls (m/f/d)
Department: Controls
Belluno or Lainate, Italy | Full-Time
La preghiamo di verificare di possedere il livello di esperienza e le qualifiche adeguate leggendo la panoramica completa di questa occasione qui sotto.
CARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation.
Your Role
This is a technical support role focused primarily on Energy Metering and Monitoring Relay products, while also covering the broader product portfolio. The role combines technical support, troubleshooting, customer interaction and training activities in an international environment, and reports to the Quality and PSS Manager.
As Product Support Specialist, you will act as a technical link between the market and internal functions such as R&D;, Quality and Product Management, supporting customers and local organisations in understanding applications, resolving technical issues and identifying potential product adaptations that may enable business opportunities.
Key Responsibilities
Providing technical support on energy meters, power monitoring devices, monitoring relays, and other products related to energy measurement, monitoring and energy efficiency
Supporting customers, distributors and local Product Support teams in product selection, application, configuration and troubleshooting
Capturing specific customer or market requirements and identifying potential modifications, adaptations or customizations of existing products that could support business opportunities, in cooperation with Product Management and R&D;
Analyzing field issues and distinguishing between product behaviour, application conditions, wiring, configuration, installation or possible product defects
Reproducing reported problems through laboratory testing whenever technically feasible, using a structured troubleshooting approach
Performing electrical and functional tests using standard laboratory and diagnostic equipment, collecting clear technical evidence for escalation to R&D; or Quality when required
Participating in technical meetings and providing onsite support when remote analysis is not sufficient
Contributing to troubleshooting documentation, technical guides and internal knowledge sharing
Supporting technical training for local PSS teams, distributors, system integrators and customers, after an initial training period
Participating in national and international business trips for technical support, troubleshooting, training and customer activities
Your Profile
Technical background in Electrical Engineering, Electronics, Automation or a related field
Solid basic knowledge of electrical engineering and electronics, including: single-phase and three-phase electrical systems; voltage, current, power, energy and power factor; electrical measurement principles, current transformers and electrical loads; basic analogue and digital electronics; relay outputs, digital and analogue signals; ability to read electrical diagrams and basic electronic schematics
Basic knowledge of industrial communication protocols, particularly Modbus RTU / RS485, considered an advantage
Comfortable using common laboratory equipment such as digital multimeters, oscilloscopes, power supplies, electrical loads and measurement/diagnostic instruments
Strong analytical and problem-solving skills, with a structured and methodical troubleshooting approach
Practical, hands-on attitude and genuine curiosity about how products and applications work
Ability to translate customer needs into clear technical requirements or potential product adaptations
Good communication skills, able to explain technical topics to audiences with different levels of expertise
Customer-oriented mindset combined with an objective, evidence-based technical approach
Ability to work independently and collaborate with multidisciplinary teams
Previous experience in technical support, industrial automation, electrical measurement, or energy metering/monitoring is an advantage but not mandatory
Good written and spoken English required; additional languages are an advantage
Availability for national and international travel is required
What We Offer
A key technical role in an international, innovation-driven company
Close collaboration with R&D;, Quality and Product Management
Specific training on Carlo Gavazzi products, applications, internal tools and troubleshooting methodologies
Progressive growth toward independent case management, complex troubleshooting and delivering technical training to the International Product Support network and customers
Opportunities for national and international travel
Competitive compensation package
International work environment
Interested? xdwybme
We look forward to receiving your application.
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