Customer Operations Manager Ii | Emea

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81pgwi

As the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel. The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment. You will shape client outcomes across a global, multi-country footprint and contribute to Deel’s growth and transformation.

Remote work flexibility

WeWork access

Inclusive benefits and total rewards

Competitive compensation

Global exposure

Manage a diverse portfolio of accounts within the market segment

Identify and flag risks to prevent churn and coordinate swift internal resolution

Build and maintain relationships with key stakeholders and conduct regular business reviews

Represent the voice of the customer by feeding back product and operational insights

Ensure high-quality, day-to-day customer experience and timely handling of requests

Coordinate with internal teams to ensure timely response and completion of requests





Drive adoption of platform features to improve customer experience and retention

Minimum 4+ years of relevant work experience with client-facing roles

Experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity

Strong relationship-building skills and ability to stay calm under pressure

Quantitatively inclined and data-savvy; able to draw insights from complex data and make actionable recommendations

Self-starter with a growth mindset and ability to handle fast-paced, high-responsibility environments

Proven track record of achievement and delivering measurable business impact

Strong analytical foundation with ability to manipulate and synthesize data

Curious and motivated to make an impact

Relationship builder

Calm under pressure

Data analysis

Ability to derive insights from complex datasets

Synthesis of numbers into actionable recommendations

Customer Operations Manager II | EMEA lodi, lombardia, it

#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81pgwi