23 set - Prato
Sysdig
In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs.
You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage.
You'll triage field issues and document feature requests, helping to shape reliability for cloud security products.
You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.
Extra days off
Mental health support via Modern Health app
Competitive compensation package
Provide senior-level technical support for enterprise customers
Collaborate with development engineering to track escalations, bugs, and feature requests
Develop troubleshooting sessions, trainings, and guides for internal teams
Maintain and improve internal knowledge base articles
Triage and document bugs and enhancements observed in the field
Coordinate with Escalation Management on high-touch accounts
Participate in on-call rotation
5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)
Master-level Kubernetes and Linux experience
Proficiency in one or more scripting languages (bash/shell/python)
Knowledge of public cloud providers (AWS, Azure, GCP)
Strong problem-solving and diagnostic abilities
Effective written and spoken communication in English and French
Ability to balance multiple challenges simultaneously
Bash/Shell/Python scripting
Senior Customer Reliability Engineer • prato, toscana, it
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