23 set - Varese
Kering
Overview
In this role you drive Retail Excellence across Gucci's EMEA region, elevating the client experience and ensuring operational and commercial success.
You partner with regional and global teams to localize initiatives, track performance, and translate insights into actions that boost store results.
You lead a high-performing team and oversee training, operations, and aftersales to maintain brand standards.
The role blends strategic direction with hands-on execution in a luxury, matrixed environment.
Responsabilità
Define and lead Retail Excellence strategy aligned with global and regional priorities
Guide cross-functional teams and develop talent
Localize initiatives and tools with regional leadership
Optimize store structures and identify efficiency gaps
Lead retail performance, monitoring KPIs, NPS, and commercial targets
Ensure adoption of performance tools (NPS, Mystery Shopping, BI4YOU, LUCE, Retail 360, etc.)
Coordinate local performance initiatives and measure results
Oversee openings, remodels, relocations, and closures for operational excellence
Deliver high-impact training and promote a learning culture
Direct Product Care and Aftersales operations and client follow-up
Coordinate cross-functional communication with corporate functions
Support projects like pop-ups, relocations, and store openings
Setup clear goals and feedback for teams to foster collaboration
Requisiti fondamentali
Bachelor's degree in Business, Management, or related field; Master's preferred
8–10 years in luxury retail operations, performance management, and training
Proven leadership in cross-functional, global organizations
Strong knowledge of retail KPIs and performance management tools
Ability to drive initiatives with measurable results
Analytical and problem-solving skills
Strong client-centric and brand-aligned approach
Team player with self-motivation and influence
team player
self-motivated
influencing and collaboration
NPS
Mystery Shopping
BI4YOU dashboards
25 set - Roma
DAVID NAMAN
25 set - Udine
OLTRE I CONFINI 2.0
25 set - Friuli-Venezia Giulia
Arethusa
25 set - Pescara
Alll