Spa Receptionist
Pubblicato il 25-09-2026 - Park Hyatt Milano in Monza
The icon of Milanese 5-star luxury hospitality with cosmopolitan flair. Park Hyatt Milano is the exclusive, elegant 5-star luxury hotel in the historic heart of Milan, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
Epitomizing the hotel’s modern, innovative style, the 108 rooms and suites to offer guests an even more exclusive and personalized experience are refined, elegant spaces that highlight original architectural and design details that are distinctly Milanese.
Always a meeting place for business people, creative professionals, travelers and Milanese, the Park Hyatt Milano’s common areas include the exclusive gourmet restaurant Pellico 3 Milano with an innovative menu curated by Chef Guido Paternollo; the Mio Lab Cocktail Bar, a favorite spot for the ritual of the Milanese aperitif; and La Cupola, the focal point of life at the hotel, from breakfast to dinner. Unwind at AQVAM Spa or indulge in glamour at Beppe d'Elia’s Hair Jewelry Salon.
The Role
As Spa Receptionist, you will be the first point of contact for our guests and members, creating a warm welcome and ensuring a seamless wellness experience from arrival to departure. You will play a key role in supporting the daily operations of the Spa, managing reservations, guest requests, and administrative activities while maintaining the highest standards of service excellence.
Key Responsibilities
- Welcome guests and members in a professional, warm, and personalized manner.
- Manage Spa reservations and appointments, ensuring efficient scheduling and optimal guest satisfaction.
- Handle incoming phone calls and email inquiries promptly and professionally.
- Provide detailed information about Spa treatments, services, facilities, and products.
- Anticipate and respond to guests' needs, questions, and concerns with a proactive approach.
- Support the Spa team in daily operational activities.
- Ensure reception and guest areas are always organized, welcoming, and aligned with luxury hospitality standards.
- Perform administrative duties, including filing, reporting, and record management.
- Promote Spa services and contribute to revenue opportunities through personalized recommendations.
What We Are Looking For
- Previous experience in a luxury hotel, spa, wellness center, or customer-facing environment is preferred.
- Degree or Diploma in Hospitality, Tourism, Wellness Management, or a related field is considered an advantage.
- Excellent communication and interpersonal skills with a guest-centric mindset.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain composed in a fast-paced environment.
- Proactive, positive, and team-oriented attitude.
- Fluent Italian and good command of English are required. Additional languages will be considered a plus.
Hyatt offers a great range of benefits, including:
· 12 free nights per year of service across Hyatt Hotels worldwide
· Employee and Friends & Family rates across Hyatt Hotels worldwide
· Dry cleaning of business clothes
· Complimentary meals on duty
· Continuous Learning & Development opportunities
· Staff celebrations
· Plan Welfare
· Settling the costs of urban public transport - ATM Milano