25 set - Cesena
Soilmec
Job TitleField Service Specialist
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Soilmec SpA is looking for a Field Service Specialist to join our team.
Responsibilities
- Diagnose and resolve technical issues related to Foundation Equipment
- Troubleshoot hydraulic, hardware, software, and communication interface issues
- Collaborate with customers to understand technical problems and provide effective solutions to meet their needs
- Assemble, install, and wire electrical systems on board the machine, including electrical panels and related connections
- Verify correct installation using tools such as testers and multimeters
- Assemble mechanical and hydraulic components
- Coordinate with internal teams, including Design Engineering, Product Management, and Quality Control, to resolve complex technical issues and provide feedback for product improvement
- Deliver product training courses to customers and service partners to enhance their understanding and problem-solving capabilities
- Accurately and promptly document customer interactions, technical issues, and solutions
Qualifications / Requirements
- Technical diploma (industrial, mechanical, electrical, or electronic)
- Knowledge of mechanical/hydraulic and electrical/electrotechnical drawings
- Knowledge of electrical equipment for wiring and precision tools
- Knowledge of PLC programming systems
- Knowledge of measurement instruments: testers, multimeters, and others
- Knowledge of screw, bolt, thread, and hydraulic fitting specifications
- Knowledge of measurement tools (tape measure, caliper)
- At least 3 years of experience in similar roles
- Good knowledge of English (B2 level)
- Excellent communication and leadership skills
- Ability to work collaboratively and cross-functionally with other company departments
- Customer-oriented mindset and attention to detail
- Willingness to travel internationally to prov
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