CUSTOMER SERVICE AGENT - ITALY (M/F/D)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81tg3q

We are a community open to everyone. One global team where everyone counts. Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

Si assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa possibilità.
THE ROLE

Reporting to the Customer Service Manager, you will implement our customer support strategy across Canyon Southern Europe. As a primary voice of Canyon for Southern European riders, you will guide customers through their entire journey—offering expert advice on pre-purchase inquiries, assisting with order placement, and providing dedicated post-sales support once their bikes arrive. This role blends exceptional customer care, technical curiosity, and problem-solving drive.

This position is based on-site at our brand-new regional office in Pedrengo, Bergamo. Please submit your application documents in English.

YOUR JOB AS PART OF THE CANYON CREW

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- Expert Rider Consultation & Order Support: Personalization of product guidance assists riders in choosing the right bike model and frame size, while inquiries regarding payments, order management, shipping, and delivery are seamlessly resolved.

- Lifetime Rider Support: Delivering swift, efficient solutions for post-purchase claims, component replacements, and long-term service needs ensures our riders stay on the trail throughout their bike’s lifecycle.

- Customer Satisfaction & Service Excellence: Driving core customer satisfaction KPIs (CSAT, NPS, resolution times)



is achieved by providing well-informed, accurate, and timely solutions for an exceptional rider experience.

- Multi-Channel Communication: Serving as the primary point of contact for Southern European riders involves managing pre- and post-sales relationships across phone, email, and live chat.

- Process Improvement & Reporting: Identifying workflow bottlenecks, suggesting service enhancements, and contributing to performance reporting optimizes regional customer service channels.

- Commercial & Regional Collaboration: Close partnership with Marketing teams enables the successful execution of commercial campaigns, regional plans, and community initiatives across Southern Europe.

- Community Activation: Representing Canyon through participation in brand activations, demo rides, and cycling events (including occasional weekends) connects our team directly with rider:innen.

How You Become Part Of The Race

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- Professional Background: Solid experience in customer service, e-commerce support, or sales within cycling retail forms the foundation of your profile.

- Cycling Passion & Technical Understanding: A genuine passion for cycling, sports, and outdoor lifestyle goes hand in hand with a solid basic understanding of bicycle mechanics and technical specs.

- Software & Tool Skills: Proficiency in MS Office (Word, Excel,



PowerPoint) is required; practical experience with CRM systems (Salesforce) and ERP platforms (SAP) is considered a strong plus.

- Communication & Mindset: Outstanding communication skills, high empathy, strong customer orientation, and a proactive problem-solving approach define your working style.

- Adaptability & Resilience: The ability to perform effectively under pressure and adapt to peak seasonal demand periods characterizes your daily approach.

- Language Requirements: Native-level/fluent Italian combined with business-level English skills (written and spoken) are essential; proficiency in Spanish or Portuguese is a major advantage.

HIGHLIGHTS ON YOUR CANYON TOUR

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- The Canyon Crew & Culture: Combine energy and transparency in a global team. We promote a strong feedback culture, unique Canyon events, and inspiring crew rides. Your voice matters in creating an inclusive workplace where well-being is a priority.

- Feel Canyon (Product Perks): Unlock your passion for cycling! Enjoy exclusive discounts on bikes, gear, and apparel as part of our commitment to fueling your journey.

- Compensation & Rewards: Experience a rewarding career with a competitive market-based salary and generous paid time off. Your satisfaction is our priority.

- Life-Work Integration: Join us for a career that prioritizes balance through flexible and hybrid work options in a family-friendly environment. xjncmbx

- Impact & Development: Shape the future of mobility. We offer diverse career paths across operational, strategic, creative, or technical roles, where innovation and sustainability consistently challenge and inspire you.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/81tg3q