Senior Customer Reliability Engineer
Pubblicato il 25-09-2026 - Sysdig in Prato
OverviewContinui a leggere per scoprire di cosa avrà bisogno per avere successo in questa posizione, incluse competenze, qualifiche ed esperienza.In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You'll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.Retribuzione / BenefitsExtra days offMental health support via Modern Health appCompetitive compensation packageResponsabilitàProvide senior-level technical support for enterprise customersCollaborate with development engineering to track escalations, bugs, and feature requestsDevelop troubleshooting sessions,
trainings, and guides for internal teamsMaintain and improve internal knowledge base articlesTriage and document bugs and enhancements observed in the fieldCoordinate with Escalation Management on high-touch accountsParticipate in on-call rotationRequisiti fondamentali5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security) xysqume Master-level Kubernetes and Linux experienceProficiency in one or more scripting languages (bash/shell/python)Knowledge of public cloud providers (AWS, Azure, GCP)Strong problem-solving and diagnostic abilitiesEffective written and spoken communication in English and FrenchAbility to balance multiple challenges simultaneouslyKubernetes (master level)LinuxBash/Shell/Python scripting