25 set - Italia
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‐class employee experience and company culture. Guests can also enjoy spectacular views of Venice's landmarks from the rooftop Restaurant Terrazza Danieli.
The Guest Service Agent – Night plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey. This position acts as a warm and attentive host, ensuring guests feel recognized, valued, and fully supported from their first interaction with the hotel through long after departure. Working during overnight operations,
the role is responsible for creating a welcoming and reassuring environment while managing guest interactions across multiple touchpoints and languages with professionalism, efficiency, and empathy.
The successful candidate will introduce guests to the hotel and accommodation, provide room escorting, handle requests and reservations, and deliver intuitive luxury service aligned with Four Seasons standards.
Welcome guests during night operations, provide room escorting, and ensure a seamless arrival and departure experience.
Handle all guest interactions across multiple channels including in person, phone, email, and chat in a professional and engaging manner.
Respond promptly to guest requests and inquiries, ensuring personalized and high‐quality service at every touchpoint.
Engage with guests throughout the property, offering guidance, assistance, and tailored recommendations for hotel outlets and curated local experiences.
Manage reservations and guest re
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