25 set - Milano
indigo.ai
If you are here, it is because you know that we are looking for a Coordinator for our AI Solutions Maintenance & Continuous Improvement team.
indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e-commerce to evolve their Customer Experience through conversational AI. We don’t just “sell software”: we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys.
Backed by a recent €10 million investment from Azimut, we are on a mission to take this technology global. This is a unique opportunity to join a well-funded, highly ambitious team and play a direct role in shaping the future of enterprise AI.
Once a client's AI Agent goes live, the work doesn't stop there.
The Maintenance & Continuous Improvement (MACI) team is responsible for all post go-live activities across our client portfolio, including issue resolution, virtual assistants’ optimizations and enhancements, integrations, and ongoing solution improvements. The team ensures that every live AI Agent continuously evolves and improves over time, delivering an outstanding user experience while maximizing the value generated for our clients.
We are looking for someone to lead MACI, reporting directly to our Head of Solutions.
What are we looking for?
We are looking for a hands-on technical leader to manage our MACI team and oversee the support and continuous improvement of our portfolio of live client solutions.
This role combines people leadership, operational ownership, and direct implementation work. You will be responsible for ensuring that client requests are prioritized effectively, delivered within agreed expectations, and handled
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