Senior Success Plan Manager
Pubblicato il 25-09-2026 - Sap in Milano
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you’ll do:
The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
As a Success Plan Manager, you will act as a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI
- Develop and maintain customer success documentation
- Drive governance customer meetings,
including quarterly reviews and steering sessions
- Track adoption milestones, consumption indicators, and value realization inputs
- Ensure proactive risk identification and escalation preparation
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
- Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
- Contribute to continuous improvement of engagement quality and customer experience
Expectations and Tasks:
- Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
- Ensure disciplined planning, execution, and follow-up across all Success Plan activities
- Provide clear, concise, and value-based executive communications and reporting
- Coordinate internal SAP stakeholders to ensure clarit