IT Knowledge Engineer
Pubblicato il 25-09-2026 - Sharp Brains Solutions in Italia
We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role. Sebbene l'esperienza competente e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
Work Mode: On-Site
Employment Type: B2B/ Freelance Contract
Provide Level 1 desktop support for hardware, software, and network-related issues
Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
Install, configure, and maintain desktops, laptops, and peripheral devices
Support printers, scanners, and other end-user equipment
Handle password resets and basic Active Directory tasks
Configure email accounts and assist with VPN connectivity
Log,
track, and update incidents in the ticketing system
Escalate complex technical issues to Level 2/Level 3 teams
Required Skills & Experience:
~1–3 years of experience in Desktop Support xrdztoy / IT Support
~ Strong knowledge of Windows 10/11 environment
~ Basic understanding of networking concepts (IP, DNS, DHCP)
~ Experience with Active Directory and user account management
~ Good troubleshooting and problem-solving skills
~ Strong communication and customer service skills
~ Ability to work independently in an on-site environment