24 set - Milano
Jd.Com
JD Logistics, part of JD.com, Inc., seeks a dedicated professional to improve logistics quality through effective customer complaint resolution.
You will analyze feedback, identify root causes, and implement corrective actions to enhance service delivery and customer satisfaction.
Based in Milan, the role collaborates with warehouses, transportation partners and customer service teams to reduce delays and protect service levels in a fast-paced, data-driven environment.
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