Senior Client Advisor
Pubblicato il 26-09-2026 - Azienda Leader in Milano
The AMIRI Senior Client Advisor is a key revenue-driving role responsible for delivering exceptional luxury service while developing and managing a high-value client portfolio. As a Brand Ambassador, they represent AMIRI’s values and creative vision, build long-term relationships with local and international clients, and contribute strategically to the boutique’s commercial success.
Job Responsibilities:
- Drive consistent sales performance by achieving and exceeding individual targets and KPIs, with a strong focus on high-value transactions and repeat business.
- Own, develop, and grow a robust and high-quality client portfolio, building long-term relationships with top-tier and high-potential local and international clients through proactive clienteling.
- Act as a Brand Ambassador, embodying AMIRI’s image, culture, and creative vision through elevated service, storytelling, and personalized engagement both in-store and off-site.
- Deliver a bespoke luxury client experience across all touchpoints, ensuring highly personalized, seamless, and consistent service.
- Demonstrate expert product and brand knowledge, communicating craftsmanship, materials, and brand narrative to strengthen the client’s emotional connection to the product.
- Proactively drive client outreach, follow-up, and appointment-based selling to sustain ongoing engagement beyond store visits.
- Support the boutique’s overall performance by collaborating with Store Management on client matters, high-level selling activities, visual standards, and operational excellence.
Job Requirements:
- 5+ years of experience in luxury retail or high-end client service, with proven success in client portfolio development and retention.
- Demonstrated ability to manage and grow a solid, established client book with repeat and high-value clientele.
- Strong commercial mindset with a consistent track record of achieving and exceeding sales goals.
- Exceptional communication, interpersonal, and relationship-building skills, with a natural ability to create trust and loyalty.
- Deep passion for luxury, fashion, craftsmanship, and brand storytelling.
- Ability to deliver outstanding service across all channels (in-person, written, phone, digital).
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced luxury environment.
- Flexibility to work scheduled shifts, including weekends, evenings, and holidays.
- Physical ability to stand for extended periods and handle merchandise as required (lifting up to 30 lbs).
- Full adherence to company policies, procedures, and brand standards.