Strategic CSM: Growth & Retention (SaaS)

26 set - Milano
Tulip

Tulip is seeking a Customer Success Manager based in or around Milan to own a strategic book of business within a SaaS environment. You will drive onboarding, adoption, and ongoing success for client portfolios, coordinating with Sales, Product, and Support.

You will nurture executive relationships, monitor health metrics, and lead quarterly business reviews to ensure ROI and renewal readiness while identifying growth opportunities.

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