24 set - Genova
Axa Group
Overview
In this role, you act as the primary point of contact for clients, brokers and partners, handling the end-to-end policy lifecycle with accuracy and timely communication.
You will collaborate with underwriters and AXA XL offices globally to ensure smooth policy issuance, bookings, and premium flows.
You contribute to process improvements and help optimize workflows and technology tools.
The position sits within the Italy Operations team, supporting a high-quality service culture across multiple regions.
This is a frontier role for managing complex risk coverage and multi-country client service with a strong emphasis on relationship management and data integrity.
Retribuzione / Benefits
Flexible Working Arrangements
Enhanced family-friendly leave benefits
Inclusion initiatives
Diversity and equal opportunity
Professional development and rewards
Competitive compensation
Responsabilità
Serve as the primary point of contact for clients, brokers and external parties
Collaborate with underwriters and AXA XL offices to ensure timely handling of accounts
Verify and review policy documents, invoices, and premiums across the policy lifecycle
Communicate status of contracts and premiums to clients and internal teams
Monitor premium flows and related transactions to maintain smooth processes
Contribute to process improvement initiatives and support workflow and tool development
Requisiti fondamentali
Administrative and/or customer-facing experience in complex organizations
Fluent in Italian and English (B2-C1 CEFR)
Strong relationship management with internal and external stakeholders
Problem-solving, analytical, and decision-making abilities
Excellent organizational skills and deadline management
Team player with ability to learn independently and work in a team
Proficiency in Word, Excel, PowerPoint, and Outlook
Experience in insurance industry is advantageous
Relationship management
Communication
Proactivity
Word
Excel
PowerPoint
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