Customer Operations Manager Ii | Emea
Pubblicato il 26-09-2026 - Deel in Genova
OverviewPossiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.As the face and voice of Deel to clients, you cultivate durable relationships and translate them into long-term revenue growth. You will act as a trusted advisor on operational and product matters, while advocating for clients internally to expand their use of Deel. The role blends relationship management with data-driven problem solving in a fast-paced, collaborative environment. You will shape client outcomes across a global, multi-country footprint and contribute to Deel's growth and transformation.Retribuzione / BenefitsStock grant opportunitiesRemote work flexibilityWeWork accessInclusive benefits and total rewardsCompetitive compensationGlobal exposureResponsabilitàManage a diverse portfolio of accounts within the market segmentIdentify and flag risks to prevent churn and coordinate swift internal resolutionBuild and maintain relationships with key stakeholders and conduct regular business reviewsRepresent the voice of the customer by feeding back product and operational insightsEnsure high-quality,
day-to-day customer experience and timely handling of requestsCoordinate with internal teams to ensure timely response and completion of requestsDrive adoption of platform features to improve customer experience and retentionRequisiti fondamentaliMinimum 4+ years of relevant work experience with client-facing rolesExperience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equityStrong relationship-building skills and ability to stay calm under pressureQuantitatively inclined and data-savvy; able to draw insights from xysqume complex data and make actionable recommendationsSelf-starter with a growth mindset and ability to handle fast-paced, high-responsibility environmentsProven track record of achievement and delivering measurable business impactStrong analytical foundation with ability to manipulate and synthesize dataCurious and motivated to make an impactRelationship builderCalm under pressureCollaborativeData analysisAbility to derive insights from complex datasetsSynthesis of numbers into actionable recommendations