26 set - Piemonte
Sysdig
In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You’ll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction.Possiede le competenze, l'esperienza e la determinazione necessarie per avere successo in questo ruolo? Lo scopra qui sotto.Extra days offMental health support via Modern Health appCompetitive compensation packageProvide senior-level technical support for enterprise customersCollaborate with development engineering to track escalations, bugs, and feature requestsDevelop troubleshooting sessions, trainings,
and guides for internal teamsMaintain and improve internal knowledge base articlesTriage and document bugs and enhancements observed in the fieldCoordinate with Escalation Management on high-touch accountsParticipate in on-call rotation5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security)Master-level Kubernetes and Linux experienceProficiency xysqume in one or more scripting languages (bash/shell/python)Knowledge of public cloud providers (AWS, Azure, GCP)Strong problem-solving and diagnostic abilitiesEffective written and spoken communication in English and FrenchAbility to balance multiple challenges simultaneouslyBash/Shell/Python scriptingSenior Customer Reliability Engineer novara, piemonte, it#J-18808-Ljbffr
26 set - Lasa
Mpreis
26 set - Milano
Pirate Rocket
26 set - Martellago
R8srl
26 set - Roma
Pizzeria MAMI