Service Delivery Specialist
Pubblicato il 26-09-2026 - Sabceducation in Milano
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
The selected candidate will join the IT Workplace team, with responsibility for managing and evolving IT services supporting Retail users (primary focus), as well as Corporate and Industrial users.
The role includes the operational coordination of support services, vendor management, and oversight of key IT tools and processes, contributing to the continuous improvement of the user experience through Digital Employee Experience (DEX) solutions and AI-powered tools (e.g., Microsoft Copilot).
Within the Retail environment, the role has an enhanced scope of responsibility, covering the infrastructure and process aspects of in-store IT services,
managing the complexities of the store lifecycle (openings, relocations, and closures), and ensuring effective coordination with vendors and cross-functional teams operating within the Retail ecosystem.
Key Responsibilities
- Coordinate and monitor IT Workplace services supporting the Retail business.
- Manage IT vendors, including Service Desk providers and technology partners.
- Oversee the evolution and governance of the ITSM platform.
- Manage and continuously improve existing ITIL processes.
- Monitor service KPIs and SLAs to ensure service quality and performance.
- Support IT Workplace projects, including rollouts, new tools, and self-service portals.
- Oversee IT services supporting the store network, ensuring end-to-end visibility across applications and operational processes.
- Manage IT aspects of the store lifecycle, including store openings, relocations, and closures (site readin