Operations Manager, Customer Fulfillment
Pubblicato il 26-09-2026 - Amazon in Italia
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow. The applicable collective agreement (CCNL) for this role is Logistica, Trasporto Merci e Spedizione. The position is classified at livello Quadro or above, depending on the candidate’s skills, competences and experience.Key job responsibilities- Manage and develop a team of Area Managers - Lead operational teams on a shift, deal with issues, and positively impact site performance - Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence - Work closely with other support teams, including HR, Finance,
Health and Safety, and Security - Design and deliver initiatives across the sites to improve operational performanceA day in the lifeYou’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site. A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be. About the teamCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophi