Information Technology Support Engineer
Pubblicato il 26-09-2026 - Sharp Brains Solutions in Italia
We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.
Work Mode: On-Site
Employment Type: B2B/ Freelance Contract
Location: Trieste, Italy
Job Responsibilities:
- Provide Level 1 desktop support for hardware, software, and network-related issues
- Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Support printers, scanners, and other end-user equipment
- Handle password resets and basic Active Directory tasks
- Configure email accounts and assist with VPN connectivity
- Log, track, and update incidents in the ticketing system
- Escalate complex technical issues to Level 2/Level 3 teams
- Ensure timely resolution in line with SLA requirements