26 set - Pisa
Michael Page International Italia
Azienda
Dato l'elevato interesse per questa posizione, la preghiamo di candidarsi tempestivamente se il suo profilo è in linea con il ruolo.
The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation.
Offerta
The candidate who will fill the role of Product Owner and Digital Service Manager will have the following responsibilities:
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- Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.
- Translate customer and business requirements into product enhancements, system developments and service improvement initiatives.
- Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.
- Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs.
- Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.
- Ensure the effective delivery and operational performance of digital services, monitoring KPIs, SLAs and customer satisfaction levels.
- Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.
- Oversee third-level support activities and coordinate the implementation of corrective and preventive actions.
- Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.
- Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.
- Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement.
- Identify opportunities for innovation, automation and process optimization to enhance service quality, ope
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