26 set - Monza
Hyundai
OverviewIn this role you support Hyundai's dealer network with diagnostics, troubleshooting and technical guidance, while contributing to quality improvement and new model launches. You collaborate across workshops and HQ guidelines to resolve issues, monitor performance, and drive technical excellence. You'll manage service actions, TSBs, recalls, and tool management, translating documentation and sharing best practices. This is a hands-on, cross-functional position in a dynamic, international setting.Retribuzione / BenefitsFlexible working hoursHybrid working policyCar lease mobility programDaily meal vouchersHealth insurance coverageCorporate wellness programResponsabilitàAnalyse dealer requests and provide technical support for vehicle diagnostics and issue resolutionManage technical hotline activities and escalate complex cases when requiredEnsure correct implementation of TSBs,
service actions and recall campaignsTranslate technical documentation and communicate procedures across the dealer networkMonitor recurring technical issues and contribute to quality reporting and performance analysesSupport technical projects, new model launches and management of Service Special ToolsParticipate in Hyundai Motor Europe technical training and development programsRequisiti fondamentaliUniversity Degree in Engineering or a related technical field2–3 years of experience in technical service, engineering or the automotive industryFluent English, both written and spokenGood knowledge of vehicle diagnostics, repair processes and technical support operationsStrong analytical and problem-solving skills with a customer-oriented mindsetPrevious workshop or dealer network experience is considered a pluscustomer-oriented mindsetanalytical and problem-solving skillsclear communicationvehicle diagnosticsrepair processestechnical support operations
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