Senior AI Solutions Architect for CX Transformation

26 set - Terni
Genesys

Genesys is seeking a Principal AI Solutions Architect in Italy to bridge client ambition with AI transformation across EMEA. You will shape reference architectures, lead with a consultative approach, and drive rapid AI-enabled outcomes within enterprise contexts.

You will translate data insights into executive-ready narratives, guide cross-platform integrations with CRM/ERP systems, and ensure compliance with GDPR and related regulations while mentoring teams and customers toward AI maturity.

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