26 set - Milano
GWM Italia
About the CompanyGWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D;, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.
About the RoleBuild and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts; department.
ResponsibilitiesResponsible for the construction of technical management/training/warranty and claim process and team building
• Responsible fortechnical support and quality system and warranty system construction
• Responsible forthe formulation of KPI of technical quality team and service stations
• Responsible forthe implementation of technical quality business plan
• Responsible forthe formulation and implementation of training plans
• Responsible forsetting up the training classes
• Responsible forKPI development of warranty team
• Responsible forwarranty business planning and warranty management of service stations and dealers
• Undertake related tasks of the department
• QualificationsFluent English and Italian.
Experience in the OEM or distributor same position in European market mainstream vehicle brands.
Required
SkillsCustomer-Centric Mindset & EmpathyLeadership & Team ManagementCommunication & Interpersonal SkillsProblem-Solving & Critical ThinkingAdaptability & Resilience
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