Job ID: 10542391 | Amazon Italia Services Srl - B97 Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

Developing automation strategies and driving AI implementation to enhance operational efficiency and scale risk detection capabilities. Partnering closely with Product and Engineering teams to define requirements, shape product roadmaps, and deliver solutions that improve the customer experience. Leveraging data analysis and machine learning insights to proactively identify trends, predict emerging risks, and prevent issues before they impact customers.

Leading cross-functional initiatives to streamline processes, reduce manual effort, and continuously improve our risk management operations. Drafting and presenting deep-dive documents and strategic recommendations to senior leadership, translating complex findings into actionable next steps. Identifying opportunities to automate risk detection and enforcement processes, reducing manual intervention and improving response times.

Collaborating with Product and Engineering teams to test, refine, and deploy automated solutions that address emerging risk patterns. Developing and maintaining documentation on automated systems, including decision logic, escalation paths, and performance benchmarks. Monitoring automated risk signals and conducting quality control checks to ensure accuracy, identifying false positives and false negatives, and feeding learnings back into the system to continuously improve detection precision.

At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the Customer & Partner Trust team works with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark,

copyright) and other abuse in our product catalog. 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Knowledge of general AI tools Experience in complex problem solving, and working in a tight schedule environment 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary listed corresponds to working on a full-time basis. For tempo parziale hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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