27 set - Milano
Altro
As a Customer Resolution Agent, you deliver excellent support to Italian and international customers, owning inquiries, complaints, and service requests from receipt to resolution. You will collaborate with internal and external stakeholders to implement effective solutions and contribute to the Customer Resolution Group's operational excellence initiatives. You will maintain accurate case records and support data management, reporting, and audits, while contributing to cross-functional projects.
This role operates in a dynamic, international UPS environment with growth opportunities and hybrid work where applicable.
Permanent contract
Full-time
Dynamic international work environment
Opportunities for professional growth
Exposure to cross-functional teams and global stakeholders
Hybrid working opportunities
Manage customer inquiries, complaints, and service requests through multiple channels
Take ownership of cases from receipt to resolution with timely follow-up
Collaborate with internal departments and external stakeholders to identify and implement solutions
Maintain accurate records and case documentation in company systems
Perform administrative and operational support including data management, reporting, and auditing tasks
Support additional projects and business activities as required
Previous experience in customer service, shared services, or a similar customer-facing role
Strong problem-solving and organizational skills
Customer-focused mindset with a proactive approach
Excellent communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Good knowledge of Microsoft Office applications
Excellent Italian and English, both written and spoken customer-focused proactive strong communication organizational skills
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