27 set - Monza
Msx International
In this role you will monitor and support the adoption of a new tool, coach the Sales area and related departments, and analyze Customer Experience (CE) performance. You will design trainings, deliver coaching sessions, and create insightful CE reports to guide improvements. You work closely with cross-functional teams to translate data into action that elevates the customer journey across the network. This position combines hands-on support, advisory work, and people development to drive CE impact at scale.Legga attentamente tutte le informazioni su questa occasione, quindi utilizzi il pulsante di candidatura sottostante per inviare il suo CV.Prepare CE-related reports and analysesDraft and manage official communications to sales and service networksCreate and deliver CE-focused PowerPoint presentationsSupport CE in analysis and design of incentive schemesDesign, manage, and deliver virtual coaching sessions (webinars)
on CE topicsProvide hands-on support for new projects and tools in Sales and ServiceDevelop and deliver training modules for internal field staff and network on CE topicsDeliver classroom-based behavioural training on soft skillsConduct potential and gap analysesAdvanced knowledge of the automotive industryStrong analytical skills to evaluate qualitative KPIs and translate insights into action plansProven experience with Dealer Management Systems (DMS)Excellent knowledge of Microsoft Office, Visual Analytics tools, and database queryingAbility to analyze complex datasets and define effective solutions xysqume University degreeGood command of English and ItalianMinimum 2 years of experience in data analysis and reporting rolesAvailability to travel across the national territoryIndependence and teamworkWillingness to share insights and resultsExcellent presentation and public speakingPowerPointCE metrics analysisData analysis and reportingCoach & Consultant monza-brianza, lombardia, it#J-18808-Ljbffr
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