27 set - Monza
Canon
In this role you support customers and field staff with product implementation, customization, questions, and problems. You collaborate with development teams to track bugs, enhancements, and ongoing support activities. You gather feedback and coordinate across field and product teams to resolve issues and improve product usage. You drive customer satisfaction by translating technical needs into actionable solutions and maintaining high accuracy in issue handling. This role offers meaningful impact through improving integration and reliability at scale.Answer customer and field support questions; guide product integration and infrastructure issue resolutionCoordinate with product development engineers to track design, development, support, and maintenance problems and solutionsIdentify, document, and report design,
reliability and maintenance problems and bugsGather and consolidate feedback from customers and field staffCoordinate with field support specialists and customers to address and resolve problems and expand product usageStrong troubleshooting and analytical skills for technical issues related to system integration and infrastructureAbility to collaborate with development teams to manage bugs, enhancements, and support activitiesExcellent xysqume communication skills to translate technical needs and customer feedbackExperience in collecting, documenting, and managing issues through ticketing systemsStrong customer focus and ability to work effectively in cross-functional teamscross-functional collaborationeffective communicationcustomer-centric mindsetsystem integrationbug tracking and ticketing#J-18808-Ljbffr
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