25 set - Italia
Kirey Group
Kirey is one of the leading European groups specializing in technology consulting and system integration, with a distinctive positioning in the field of data-driven innovation.Through a comprehensive portfolio of solutions including
Data & AI, Cloud, Software Development, Cybersecurity, Infrastructure & Automation, and Monitoring
, Kirey transforms data complexity into intuitive and accessible solutions, enabling its clients to achieve their business objectives.
Headquartered in Italy, with a well-established international presence and nearly
1,500 employees
, Kirey has successfully delivered more than
10,000 projects
for leading clients across the
Insurance, Banking, Manufacturing, Retail, Public Administration, and Services & Energy
sectors.
At the heart of Kirey's success are its people, who are given the opportunity to fully express their talent and play an active role in the company's value chain. This is made possible through continuous investment in professional development and training, the promotion of innovation and creativity through skills enhancement, and a strong commitment to inclusion and diversity, supported by dedicated initiatives.
YOUR ROLE
We are looking for a
Application Support Specialist
to join our
Application Management Services (AMS)
team within the
Insurance
sector.The selected candidate will work as a
1st and 2nd Level Application Support Specialist
, joining dedicated teams responsible for the management and support of mission-critical applications supporting core business processes.The successful candidate will contribute to ensuring the operational continuity of application services by supporting business users, monitoring production systems, and managing application issues in compliance with contractual Service Level Agreements (SLAs).
Responsibilities
Responsibilities
Ensure the operational support of assigned applications.
Manage Incident, Service Request, and Problem tickets.
Provide first- and second-level application support to business users.
Analyze and resolve application issues.
Monitor application processes and batch jobs.
Verify the correct execution of operational workflows.
Analyze application logs and perform technical troubleshooting.
Coordinate escalations with infrastructure, system administration, and development teams.
Perform data verification and analysis using SQL queries.
Support application releases and post-go-live activities.
Prepare and maintain operational documentation.
Produce reports and monitor SLA compliance.
Requirements
1–3 years of experience in
Application Management
,
Application Service Desk
, or
Application Support
.
Experience supporting mission-critical applications, managing production incidents, and monitoring batch processes within complex enterprise environments.
Knowledge of Incident Management, Problem Management, and Change Management processes.
Strong troubleshooting skills and Root Cause Analysis capabilities.
Good knowledge of relational databases, SQL, and NoSQL.
AI skills, including the use, configuration, and functional implementation of AI tools and agents (such as
Copilot, Cursor, ChatGPT
, and similar solutions) to support analysis, troubleshooting, technical documentation, operational automation, and process optimization.
Knowledge of Windows and Linux/Unix operating systems.
Experience using ticketing and monitoring tools.
Ability to analyze application logs, operational workflows, and business-reported issues.
Understanding of application operations and support within enterprise environments.
Preferred Qualifications
Previous experience within the
Insurance
sector.
Knowledge of insurance processes related to
policies, claims, portfolio management, and technical accounting
.
Experience in structured and regulated
Application Management Services (AMS)
environments.
Experience managing and monitoring batch processes and enterprise schedulers.
Knowledge of
ITIL
best practices.
Familiarity with
Microsoft 365
and collaboration platforms.
Qualifications
WHO WE ARE LOOKING FOR
We are looking for a professional with experience in the
insurance sector
and in supporting
enterprise mission-critical applications
, capable of managing production incidents, monitoring batch processes, and analyzing technical and functional application issues while collaborating with development teams, infrastructure teams, and business users to ensure service continuity.
The ideal candidate demonstrates a strong problem-solving mindset, excellent analytical skills, attention to detail, and a collaborative approach. A proactive attitude, strong customer service orientation,
and the willingness to support application releases and production deployments, including during evenings and weekends when required by project or operational needs, complete the profile.
WHAT WE OFFER
We offer a
gross annual salary (RAL) ranging from €30,000 to €35,000
, commensurate with the candidate's skills and professional experience.
ADDITIONALLY, WE OFFER
Challenging and innovative projects
A dynamic and merit-based work environment
Agile team collaboration
Professional growth and career development plans
Training courses and professional certifications
Genuine Lavoro da remoto or Full Remote opportunities with flexible working hours
JOIN US
Work Location:
Italy – Hybrid
Our hybrid work strategy is designed to maximize the opportunities that remote working offers both our employees and the company. Our approach reflects the belief that an employee's impact, contribution, and results matter far more than their physical location.Kirey is committed to fostering diversity and inclusion in the workplace. We welcome applications from all qualified candidates and evaluate each application solely on merit.
Privacy Notice
Your personal data will be processed for recruitment purposes (implementation of pre-contractual measures) by Kirey S.r.l ., as the Data Controller, as well as by third parties involved in the recruitment process, including other companies subject to Kirey S.r.l.'s management and coordination. Kirey S.r.l . is headquartered at
Viale Francesco Restelli, ********* Milan, Italy
, represented by its Legal Representative pro tempore.For any questions regarding the processing of your personal data or to exercise your rights under
Articles ***** of the General Data Protection Regulation (GDPR)
, including the right to lodge a complaint with the competent Data Protection Authority, you may contact the Data Controller at
******
. Your personal data will be retained for a maximum period of
24 months
(unless interrupted or suspended by applicable events) and will not be disclosed to third parties beyond those involved in the recruitment process.The complete Privacy Notice pursuant to
Articles 13 of the GDPR
is available at: or upon request by contacting
******
.
Job Info
Job Identification 78
Job Category DEVELOPMENT
Posting Date 07/17/2026, 09:30 AM
Degree Level Associate Degree
Job Schedule Full time
Hiring Profile Type Middle
Italian Registration Lists L.******* (Protected Categories) No
#J-*****-Ljbffr
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