SMB Customer Success Team Lead | Hybrid (Milan)

27 set - Milano
Lexroom.ai

Lexroom is seeking a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB CS engine across Europe. You will own retention, adoption, and expansion strategies and build a high-performing team serving thousands of legal professionals.

You will report to CS Leadership and collaborate with Enterprise CS, Customer Care, Product, and Sales to refine onboarding, engagement, and renewal playbooks, monitor health signals, and drive cross-sell opportunities from our Milan HQ with a

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