27 set - L'Aquila
Reply
Reply is seeking a Junior IT Service Manager to be the primary client interface for Logistics Reply’s supply chain solutions.
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You will handle escalations, produce incident reports, and lead service review meetings with clients and suppliers.
You will monitor AMS contract performance and support renewals, while overseeing first- and second-level teams to ensure SLAs are met.
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The role emphasizes data-driven improvements and a customer-first mindset in an ITIL-aligned environment.
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