27 set - Roma
The Travel
Vacancy Information
Reporting line: Director of Operations
Location: Rome or Venice (Hybrid - 3 days per week in the office, 2 days per week from home)
Hours: Monday - Friday, 40 hours per week (9 AM - 5.30 PM)
High season: During the high season April-October, one Saturday per month on rota and during the week on shifts (8am-4.30pm or 10:30am-7pm)
Company Introduction
The Travel Corporation (TTC) is a family of brands that has been making travel matter for over 100 years. Established in 1920 and driven by service, our award-winning brands, including Trafalgar, Contiki and Insight Vacations, welcome over two million guests every year.
We are a fun, high-performing and collaborative team, where professional growth is prioritised. When you grow, we grow as a company.
The Role
Plays a vital role in the pre-departure organization by overseeing and managing the company’s day-to-day operations. They are responsible for ensuring that all office processes run smoothly, efficiently, and in line with the TTC’s objectives
Our Values
- inherent Passion: our love for travel is the foundation of everything we do
- incredible People: diverse, delightful and dedicated individuals
- impactful Purpose: making a positive impact on the destinations, communities and wildlife we visit
What Will You Do?
- Ensure Sightseeing times and tickets are added to the documentation delivered to the TDs.
- Answer and assist all Travel Director (TD) queries either in person or over telephone/teams
- Communicate relevant information to TDs in advance of all trip departures, via Teams channels.
- Work with other departments to ensure the smooth running of upcoming trips.
- TD’s complaint is listened to, and suitable solution is sought.
- Where necessary escalat to Team Manager, ensuring no issues is left unresolved.
About You
- Flexible, willing to step in and able to assist with shift cover where necessary
- Pleasant and friendly manner.
- Confident
- Open to developmental feedback.
- Collaborative
- Able to multi-task and prioritise.
- High attention to details
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