Volunteer and Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/82udlm

The Volunteer & Operations Manager plays a critical leadership role in ensuring the effective daily operations of the Wildlife Center through comprehensive oversight of the volunteer program, administrative coordination, training program, enrichment and education support, and organizational development. This role serves as the main liaison between staff, volunteers, and external stakeholders, fostering a collaborative and efficient environment that supports animal care, education, and community engagement.
Principal Responsibilities
- Oversee all aspects of the volunteer lifecycle including recruitment, interviewing, onboarding, scheduling, attendance tracking, performance management, and continuing education
- Manage community service volunteers, single day service groups, and special project volunteers
- Maintain and update volunteer training materials, enrichment binders, daily care forms, and training logs
- Supervise and support Wildlife Center Customer Care staff, providing direct oversight, guidance,



and performance management to ensure exceptional visitor experience and operational efficiency
- Organize and lead volunteer meetings and continuing education opportunities
- Publish and update weekly and monthly volunteer newsletters
- Serve as project manager and lead trainer for the seasonal Volunteer Bootcamp and Nursery programs
- Oversee training for Animal Care, Quality Care, and Nursery departments
- Provide cross-departmental training and support to staff and volunteers in animal care protocols and enrichment
- Coordinate with the Marketing Department by submitting photos, stories, volunteer highlights, and educational content generated through volunteer programs, events, and enrichment activities for use in newsletters, social media, and public outreach.
- Ensure all documentation and standard operating procedures (SOPs) are up-to-date and effectively communicated
- Manage daily agendas and coordination with staff and internship program
- Maintain and a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/82udlm