Referral Management Specialist - Florence, Sc
Pubblicato il 25-09-2026 - MUSC in Firenze
Job Description Summary
MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina.
Obtains and processes signed physician orders/referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals.
Entity
MUSC Community Physicians (MCP)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC****** MCP - Florence PT Access Center
Pay Rate Type
Hourly
Pay Grade
Health-20
Scheduled Weekly Hours
40
Job Description
The Referral Management Specialist reports directly to the Call Center Manager.
Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.
The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary.
This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.
Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals.
It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile.
This position exemplifies the highest standards of customer service, attentiveness,
and consideration in every aspect.
Minimum Education and Experience
Minimum Training and Education: High school diploma or equivalent (GED) and two years' experience in a Medical Office, Call Center, and/or customer service business environment is required.
The ability to prioritize and coordinate multiple tasks in a busy environment is necessary.
Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential.
Strong demonstrated verbal, written, problem solving and presentation skills.
Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.
Required Licensure, Certifications, Registrations
N/A
Spanish language is highly preferred
Additional Job Description
Benefits
Health, dental, vision, and life insurance
Employer Sponsored Retirement Plan
Paid time off and extended sick leave
Paid Parental Leave
Disability insurance plan options
Continuous professional and clinical training
Competitive pay
Annual Merit Increase
Wellbeing resources
Tuition Reimbursement
Employee perks and discounts
Employee referral program
Flexible schedule options
Certification incentive program
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer.
MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.
All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
For further information about the E-Verify program, please click here:
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