Front of House Manager - Starhotels Excelsior, Bologna
Company STARHOTELS Location Bologna, Italia Functional Area Front House Manager Workplace type On site
Starhotels, a private Italian hotel company operating in the upscale and upper scale & luxury sectors, is a market leader in the hospitality industry.
The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms.
Position
Join Starhotels and become part of our
Starhotels Excelsior
Teamin
Bologna
.
As
Front House Manager
you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests.
Your responsibilities include:
Coordinating the activity of the department to create a memorable experience for our guests.
Mentoring and motivating the team in order to reach their full potential.
Ensuring a good relationship is maintained between Front Office, Reservation Department, Housekeeping & Maintenance.
Being the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance.
Staying updated about hotel services, guest needs, and special events.
Ensuring policies and procedures compliance.
Requirements
A unique personality and a true passion for hospitality.
+2' years experience as Front House Manager
Opera PMS Knowledge for efficient operations.
Ability to anticipate and resolve challenges and complaint resolution finesse.
A commitment to delivering a high level of customer service.

Versatility in handling various work scenarios.
Embrace global diversity by speaking:
Italian – fluently
English – fluently
Additional languages are a plus.
Other information
Unlock a world of benefits including:
Stylish uniforms with complimentary laundry service.
Exclusive discounted stays within the group.
Corporate perks and special discounts with our partner companies.
Our compensation policies are based on the
National Collective Labour Agreement (CCNL) for the Tourism Industry
, which provides for
14 salary payments per year
.
The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process.
These elements are designed to recognize the candidate's professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.
For this position, we offer:
Classification
: B2 level under the CCNL Tourism Industry Agreement, determined according to the andidate's experience, skills, and degree of autonomy required by the role.
Compensation
:

Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level.
In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May ****, implementing EU Directive ********), Starhotels does not request information regarding candidates' previous remuneration.
Pay range
: from €****** to €******-
plus the following additional components:
Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.
Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.
Voluntary guest contributions, paid through payroll in proportion to actual work attendance.
In addition, all Starhotels employees agevolazioni from a
Company Supplementary Agreement
, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.
Embrace growth with:
Exceptional career advancement opportunities through our Performance Management Program.
The opportunity to be part of an ambitious organization that values and nurtures its talent.
Ongoing training and professional development opportunities.
At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances.
This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.
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Front Of House Manager - Starhotels Excelsior, Bologna

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