27 set - Venezia
Ovs S. P. A
Retail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping.Non è affidabile/a delle competenze necessarie per questa opportunità? Legga la descrizione completa qui sotto per avere un quadro completo dei requisiti richiesti.We are looking for an experienced Senior CRM Specialist to join our Digital Business Team.About the role:Contribute to the management and development of CRM initiatives and loyalty programs across OVS Group brands and international markets, in collaboration with the other CRM team membersPlan and execute multichannel CRM activities aimed at driving customer acquisition, engagement, retention, frequency and customer valueDevelop personalized customer communications across CRM channels and in-store loyalty materialsDevelop customer segmentation and targeting strategies based on customer profiles, purchasing behaviour, engagement and lifecycleAnalyse customer data, campaign performance and key CRM & loyalty KPIs, identifying trends, opportunities and translating insights into actionable CRM initiativesContribute to maintaining and improving customer database quality, completeness and enrichmentWork closely with Retail, Digital, Marketing, IT, Data & Analytics, Legal and local market teams to ensure the effective implementation of CRM projectsDevelop and deliver CRM and loyalty training materials for store and local teamsWhat We're Looking For:Solid experience in CRM and loyalty programs, preferably within the Retail or Fashion industry .Experience in multi-country projects and the ability to adapt CRM approaches to different markets and local needs.Proven experience with CRM platforms,
preferably the Salesforce ecosystem (Marketing Cloud and/or Service Cloud) or equivalent solutions.Hands-on experience with analytics and reporting tools, preferably Google Looker or similar platforms.Strong understanding of CRM, loyalty and Retail KPIs, with the ability to translate data and insights into actionable CRM initiatives.Solid project management skills, with the ability to autonomously manage multiple projects and stakeholders.Strong digital and innovation-oriented mindset.Excellent communication and presentation skills.A strong team player, able to work effectively with cross-functional and international teams.Why Join Us?In OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability.The opportunity is full time, with annual salary range between 35.000 euro - 40.000 euro. xysqume Additional benefits in joining us:Wellbeing & Parenting: Programs dedicated to physical and mental wellbeing and parenting supportWellness area with free courses such as yoga, pilates, and functional trainingLearning & Development: Technical-specialist and managerial training programs and opportunities for continuous skill developmentCompany Cafeteria25% discount on all our brandsAccess to exclusive employee perks across the group (travel, electronics, and more)Flexible start times and smart working optionsMedical consultation and 8 additional hours of paid leave annually for medical appointmentsHealth insurance included once a permanent contract is securedWEAR YOUR CHANCEWe are your chance!#J-18808-Ljbffr
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