27 set - Messina
Servizio Elettrico Nazionale
We are seeking a diligent and analytical Trust & Safety Associate to join our growing remote operations team. In this role, you will play a critical part in safeguarding our digital community, enforcing platform safety policies, and reviewing user-generated content to maintain a secure, compliant, and welcoming online environment.
Responsibilities:
- Review, investigate, and moderate user reports, content flags, and escalated cases across our platform in accordance with established trust and safety policies.
- Identify emerging trends, potential safety risks, fraudulent activities, and policy violations.
- Collaborate closely with policy, legal, and product teams to refine safety guidelines and improve moderation efficiency.
- Handle sensitive or complex cases with high precision, emotional resilience, and professional judgment.
- Maintain accurate documentation and logs of review decisions, escalations, and daily productivity metrics.
Requirements:
- Previous experience in trust and safety,
content moderation, customer support, or compliance operations.
- Exceptional analytical and critical thinking skills with high attention to detail.
- Ability to work independently in a remote environment, manage time effectively, and meet daily review targets.
- Good proficiency in digital collaboration tools, ticketing systems, and basic data tracking (Google Workspace, MS Office, Excel).
- Excellent written communication skills and a strong commitment to maintaining online safety standards.
Working Conditions:
- Fully remote setup with flexible working hours or structured daily shifts.
- Comprehensive onboarding and continuous training on safety guidelines.
- Regular daily rate with transparent payment terms and independent contractor flexibility.
- Supportive, modern, and safety-oriented team culture.
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