Customer Services Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/82vaxy

pSingapore Airlines, a leading international airline, welcomes interested candidates to apply for the Customer Services Agent position at our office located at Fiumicino Airport. /ppThe ideal candidate should be conversant with Customer service and Ground operations, and hold effective communication skills in Italian and English, both written and spoken. /ppA minimum of 2 years’ experience in Airline Airport Operations is required. /ppThis position requires significant interaction with people. /ppPlease note that work is scheduled on shifts, during weekends and public holidays. /ppA positive and pleasant attitude, as well as the ability to work under pressure, are required. /ppbr/ppbType of contract /b: temporary (12 months) – subordinate fixed term employment contract /ppbNCLA: /b Air transport – FAIRO section /ppbRole: /bCustomer Services Agent /ppbContractual level: /b 6 /ppbStarting monthly salary gross: /b EUR 1.973 gross for 14 monthly installments /ppbWorkplace /b: Fiumicino Airport /ppbr/ppbKey Responsibilities /b /p pbEnsure smooth operations for flights and passengers: /b /pulliMonitor check in activities. /liliEnsure check-in and boarding commences on time. /liliRamp duties. /liliDemonstrate problem solving skills.



/liliProvide positive guidance to GHA. /liliImplement solutions that avoid or minimize problems. /liliAssist passengers on arrival at customs and immigration. /liliHandle mishandled baggage. /liliSuggest ways to improve the station’s processes and increase efficiency. /liliWrite delay reports. /li /ul pbPerform administrative functions: /b /pulliVerify invoices accurately and in a timely manner. /liliFollow up with vendors in the event of a billing error. /liliIdentify cost saving opportunities. /liliComplete flight log reports and statistics. /liliIdentify anomalies and suggest solutions to avoid errors. /liliComplete online courses as assigned. /liliPrepare pre-flight/post-flight administrative work for flight operations. /li /ulpbr/ppPlease send the bapplication in English via e-mail to /b /ppbr/ppThe offer is addressed to people of both genders in compliance with Legislative Decree n. 198/2006 and is prepared in compliance with Legislative Decree n 96/2026 on salary transparency. /ppbr/ppThe interested candidates should send a detailed resume providing explicit authorization of Personal Data Treatment (GDPR - Regulation EU 679/2016). /p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/82vaxy