25 set - Monza
Haier Europe
In this role you will monitor and optimize service operations to drive efficiency, cost control, and higher customer satisfaction.
You will work closely with field service teams and partners to improve performance and data accuracy across service management systems.
The position supports budgeting, forecasting, and reporting to stakeholders, enabling informed decisions for the Service department.
This is a chance to act as a change agent within a growth-focused company and help shape service excellence across Europe.
You will thrive in a collaborative, data-driven environment that values initiative and user-centered improvements.
Analyze service performance and identify areas for improvement
Support budgeting, forecasting, and cost control activities for the Service department
Prepare regular reports and dashboards for internal stakeholders
Collaborate with field service teams, call centers,
and external service partners
Assist in optimizing service processes and workflows
Support procurement and spare parts cost analysis
Bachelor in Business Administration, Economics, Engineering, or related field
3+ years of experience in controlling, service operations, or similar roles
Excellent communication skills in Italian and English (spoken and written)
Strong analytical and numerical skills
Proficiency in Excel; knowledge of ERP/BI tools is a plus
Good organizational and problem-solving skills
Ability to work cross-functionally and communicate effectively
strong analytical thinking
cross-functional collaboration
problem-solving
Excel
ERP/BI tools
data accuracy and reporting
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