Customer Service Representative
Pubblicato il 27-09-2026 - Survitec Group in Genova
Location: Genoa, Italy
Employment Type: Fixed-term contract (maternity cover); Full-time
Job Title: Customer Service Representative
Salary: €26,000–€27,000 per annum (depending on experience)
Join Survitec as a Customer Service Representative in Genoa
Are you ready to take the next step in your career and make a real impact in the maritime industry? Do you want your work to contribute to safety at sea while growing with a global leader?
Survitec, the world’s leading survival technology company, is looking for a Customer Service Representative to join our Marine division in Genoa, Italy. This is a newly created role with a clear purpose: supporting our distributor network and helping ensure life‑saving equipment reaches those who need it most.
Why This Role Matters
As a Customer Service Representative at Survitec, you won’t just process orders - you’ll be a trusted partner to our customers involved in the entire customer journey, from first quotation to after-sales support, ensuring every interaction is smooth, professional, and solution-focused.
You’ll work daily in Italian and English, collaborate with international teams, and play a direct role in protecting lives across the Mediterranean and beyond.
If you’re motivated by purpose, thrive in a fast‑paced environment, and enjoy solving complex challenges, this role is for you.
Key Responsibilities
- Delivering advanced product and service information while resolving complex customer inquiries.
- Processing quotations and orders (including customized requests) and coordinating delivery with internal teams.
- Building strong customer relationships through proactive outbound communication.
- Acting as the first point of contact for customer complaints and escalations.
- Maintaining accurate customer data in our CRM system to support business growth.
- Understanding customer needs, offering technical guidance, and collaborating with technical specialists for tailored solutions.
- Ensuring compliance with com